Why does priceline take so long

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Insider Monkey. Investor's Business Daily. Don't try calling Priceline customer service, they will never resolve the problem or issue a refund. Also, beware of misleading discount coupons. Consider other online companies when booking hotel, car rentals or flights. I was using Kayak to search for a recent hotel stay and after being burnt by Booking. I was given a prompt to call for a better rate than what their online pricing was showing and when I called I was offered a different room than the king suite I was booking and told the only difference was that it had 2 queen beds instead of a king and it was going to be cheaper.

The room I received only had 2 full sized beds not queens. I had also asked to verify the free breakfast, wifi and parking, only to find out by the hotel at check in that wifi was not free and later at check out that parking was not free as well. The hotel comped the fees we were charged for parking and apologized and even informed me that my room would have been even cheaper if I had just booked straight through the hotel. When I asked how they claim to be the cheapest rates possible when they quote you a price and then you get hit with these ridiculous fees that literally add up to more than what a one night stay at the hotel would have cost me, I was told that they have to charge fees to pay for the customer service fees.

What a joke. The gentleman even laughed at me after I told them they were crooks. I will never recommend anyone to use this sight or any others for that matter. Very disgusted with their practices. I would give a 0 star review if it were an option. I have used Priceline for months and months spending thousands of dollars booking through Priceline. I have now had multiple experiences that their reservations are not true to the hotel policy.

This last booking I was actually subjected to dangerous situations assaults of the staff and drugs in and out of the hotel.

My cousin actually had her car stolen while in the parking lot. Was re-roomed due to broken air conditioning unit. Witnessed assault. Cops were there more than 5X in the matter of 2 days. A woman running around the hallways all night in her panties with an ankle monitor on yelling profanities. Priceline specifically said it was pet friendly and had to re-home and foster our dogs for a week because it was NOT pet friendly. So then I called priceline since I booked through them to complain about these horrific experiences and ISSUES and priceline told me that nobody had complained to the hotel.

I was told to call priceline since I booked through them. I stated that I WAS complaining. I either had 15 minutes to leave the hotel to get a refund for the unused stay or not get a refund at all.

This is not the second time that their website states false advertisements and refuses to refund the money. I was subjected to a stay in a hotel that was dangerous and was VERY scary. Wish I would have seen these reviews before, I used Priceline before and never had any problems. Well fair warning stay away from them. They will take your money and promise the world then you get the shaft.

Made airline reservations with them round trip with rental car, one layover, good price. Well when I logged in with the airline the trip routing completely different with a connecting flight of 4 minutes.

Who can connect in 4 minutes? Then on return trip had me flying out of Philadelphia and Chicago at the same time. I don't think I have a twin that can use the other flight. Now the rental car oh that's nonrefundable. Rep says I should have looked at the fine print. Well you don't get the fine print till you book it. My credit card has travel protection lets hope. I have used Priceline for many years and they continuously create new ways to deliberately deceive their customers.

They are a very crooked company. They farm out their customer service to India and sized it down so you have to wait more than an hour to get through. They advertised a credit card and credit card credit for using their credit card. I applied, got accepted, I have plus credit rating. And then did not give me the credit for doing what they said to do. It is a complete scam. Priceline is very crooked with lots of hidden fees.

I will not be using them ever again. I will find a company that is honest upfront about their conditions. This company will process your order in USD without being transparent. Hopefully, you won't have to proceed with a refund like I did, because they will claim to have free cancellation then after hitting the cancellation button quote you with cancellation fee they are automatically deducting from your refund.

Afterwards you'll find out that your refund will have a difference of whatever the currency rate dictates and the company will take 0 accountability for the cost you have lost. They have no concern whatsoever for scamming Canadians. This was a last minute decision in the middle of a pandemic hoping to save money. The hotel itself had nothing to do with this unfortunate experience. That encouraged my decision to stay for two, rather than one.

I game him everything, confirmation and itinerary plus personal info. He argued with me slowly and in disbelief because "Priceline normally provides a PIN ". I asked if he had the , of course he said no.

So I called their corporate office which re-routed me back to the same place. Even though there are three phone numbers available they each brought me back to the exact same gentlemen, who actually hung up on me after I said "hello".

Also when you use the text support from the website it doesn't send because it's invalid and it's registered in the Netherlands. If you book your flight as easy as it may seem, if there are any complications that is where things go wrong! Had 2 calls scheduled back. One 4 hours. Another 5 hours and nothing - no calls and the airline will not talk to you. Waste of money and time - terrible terrible service and by no means the cheapest!

Went to reserve a hotel at a discount on the river walk for my daughters birthday. After purchase ended up with a completely different hotel almost a mile away from the river walk. Being in a wheelchair will make this a horrible trip. On top of it wanted two double bed got one king size. Not enough room for all of us to sleep. Will never recommend Priceline again. Even contacted their support and after being disconnected 3 times I received no help correcting the issues.

I came from California to Arizona. There is no parking the hotel provides. The shower water did not get hot until 25 minutes of it being turned on. I called the front desk for assistance and no one ever came. The 1st day of our stay around pm and there was a couple who had no mask on at all. They were not turned around to leave, they were being assisted in spite of.

Not sure how Corona and Arizona operates but the staff wore masks. There is no bellman to assist with the luggage. You have to load it yourself onto the luggage cart. I asked before reserving the room did the hotel have room service, I was told yes. There is no room service and the menu to choose from to get food downstairs is slim to none.

I will not book at this hotel ever again nor will I book through Priceline again. I was trying to check in at 3pm, the hotel could not find my reservation nor confirmation number. Priceline put my reservation under my guest to check in. For hotels, survey a few four-star properties, then move down to some three-stars or even two-stars nice rooms, no gift shop in the lobby.

Next, go to the bulletin boards to look at successful and unsuccessful bids, then act accordingly. Economic conditions change with holidays, travel seasons , world events, and other variables. Be patient. If you have several months with which to work, don't be too quick to bid a high amount or lower the quality rating.

It's possible to pay half-price for a Manhattan hotel room using Priceline , but remember your results will vary. Sometimes, you'll beat that standard. Other times, you might scramble to earn a small discount. Exercise patience and savvy. Happy hunting! Actively scan device characteristics for identification. Use precise geolocation data.

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